AssistYou Analytics
AssistYou Analytics provides a platform through which you can enrich and analyze every phone conversation in real time, from start to finish. This allows you to gain profound insights and utilize these insights to optimize both customer service and broader business processes at the most relevant moments.
AssistYou Analytics in a Nutshell
Speech Recognition: Trained on an extensive dataset of Dutch audio and further refined with client-specific data for improved speech recognition.
Sentiment Detection: Analyzes the sentiment of conversations, with a focus on, for example, negative interactions.
Query Expansion: Utilizes a language model trained on customer conversations to identify synonyms and related search terms.
Summarization: Offers both extractive summaries that highlight key points and abstractive summaries that generatively summarise content.
Topic Modeling: Detects and visualizes complex topics over time, including early signals of emerging topics.
Analyst Service: Automatically generates reports for a specific segment of dialogues.
This dashboard contains dummy data
This dashboard contains dummy data
This dashboard contains dummy data
This dashboard contains dummy data
This dashboard contains dummy data
This dashboard contains dummy data
This dashboard contains dummy data
This dashboard contains dummy data
Q&A Data
AssistYou Analytics makes it is possible to generate Q&A data, which can be applied to create new FAQs that can be added to the existing FAQ database.
Data-Driven Decision Making
By providing real-time insights and comprehensive data analysis, AssistYou Analytics empowers organizations to make informed, data-driven decisions.
Improved Performance Management
AssistYou Analytics offers comprehensive dashboards and KPI tracking, allowing contact teams to monitor and manage their performance effectively, leading to better service delivery.
AssistYou Analytics In Practice
AssistYou Analytics helps ANWB Unigarant tackle challenges. It also enables them to leverage profound insights to optimize both customer service and broader business processes, all at the most relevant times.
