Voice AI uses artificial intelligence to understand, process, and respond to customer calls in natural language. Unlike traditional IVR systems, Voice AI provides human-like conversations, automates repetitive support tasks, and routes calls intelligently — improving speed, accuracy, and customer experience. AssistYou builds Voice AI solutions designed specifically for customer service teams.

At AssistYou, we specialize exclusively in Voice AI for customer service — it’s our core expertise, not an add-on. Our team combines deep experience in AI-powered voice technology, natural language understanding (NLU), and customer support automation to deliver solutions that feel human and perform reliably at scale.

While many voicebot and CCaaS platforms rely on generic, menu-based systems, AssistYou builds AI agents that hold real conversations, understand intent, manage complex tasks, and route calls intelligently — improving both customer experience (CX) and agent efficiency.

We don’t use one-size-fits-all templates. Every deployment is custom-tailored to your business goals and continuously improved through actionable insights from our AI analytics platform.

The result? A well-designed Voice AI assistant that reduces contact pressure, increases first-call resolution, and strengthens customer trust — delivering automation that truly adds value from day one.

Agentic AI is artificial intelligence that can take initiative — it doesn’t just respond to commands but understands intent, makes decisions, and acts proactively to move conversations toward resolution.

Unlike traditional rule-based chatbots or scripted voicebots, Agentic AI adapts to context, manages tasks autonomously, and avoids repetitive loops that frustrate customers.

At AssistYou, we use Agentic AI to create Voice AI assistants that behave like real customer service agents — intelligent, adaptive, and outcome-driven. This approach goes beyond basic automation, delivering true resolution and improved customer experience (CX) through natural, human-like interaction.

At AssistYou, we apply Agentic AI to power our Voice AI customer service assistants — intelligent AI agents that don’t just respond, they act. These assistants recognize the caller, understand intent, and take real-time action such as verifying identities, answering questions, booking appointments, or routing customers to the right department.

Everything happens in natural language, without rigid menus or scripts, creating smooth and human-like customer interactions.

Our platform combines advanced language models, business logic, and customer data integration to deliver personalized, effective conversations that scale. For AssistYou, Agentic AI isn’t a future concept — it’s already live, improving customer experience (CX) and automating support operations every day.

The AssistYou Digital Assistant is a Voice AI agent designed to handle full, natural conversations — not just simple handovers or FAQ responses. It answers calls in real time, greets customers naturally, and understands the reason for contact using advanced AI intent recognition.

From there, it takes meaningful action: verifying identities, retrieving or updating data from backend systems, completing tasks such as bookings, cancellations, or payments, or routing the call instantly to the right employee.

Our AI voice assistant can also switch channels when it’s faster or more efficient — such as continuing the conversation on WhatsApp or email. Throughout the interaction, it adapts to customer needs without rigid menus or scripts, ensuring a seamless AI-powered customer experience.

Every conversation ends with feedback collection and is logged, transcribed, and categorized for analytics, giving your team insights to continuously improve service quality and automation performance.

Yes — the AssistYou Voice AI Assistant supports multiple languages for seamless, AI-powered customer service. It’s fully available in Dutch and English by default, and additional languages can be added easily on request.

Because our solution uses flexible AI models and a modular architecture, expanding to a new language doesn’t mean rebuilding from scratch — it’s a fast, scalable extension of your existing setup.

For global organizations or businesses with multilingual customer support, this means you can serve customers across regions without losing natural language understanding, intent accuracy, or conversation quality.

Voice is our core focus, and the reason we’re leading in this space. We believe phone remains the most critical and complex customer contact channel, which is why we’ve invested years into getting voice automation right. That said, we’re not blind to the bigger picture. Our platform is designed with future-proof integrations in mind, and we’re already exploring capabilities for channels like chat and WhatsApp. So while today we focus on delivering world-class voice solutions, our roadmap ensures you can extend the experience across other digital channels when the time is right.

Speed and flexibility matter. That’s why we’ve streamlined our process:

• Proof of Concept (PoC): You can have a working assistant live within just a few weeks.

• Full rollout: This depends on complexity, integrations, and use cases, but our modular approach and agile way of working keep timelines short.

We don’t believe in endless projects. We aim to deliver value fast, then improve continuously with real data from day one.

Yes — AssistYou’s Voice AI platform is API-driven and fully modular, designed to integrate seamlessly with your existing CRM, telephony, and contact center systems. Whether you’re using Genesys, Five9, Puzzel, or a custom-built environment, our AI customer service solution connects easily and adapts to your infrastructure.

We also enable secure integrations with backend systems for authentication, data retrieval, ticket updates, and task automation, ensuring every AI-powered conversation delivers real results — not just scripted responses.

The result is a unified, intelligent AI customer service experience that streamlines operations, reduces manual workload, and enhances call center efficiency.

With the highest standards. AssistYou is fully GDPR-compliant and follows industry-leading security practices. All customer data is encrypted in transit and at rest, and we process everything on secure, certified infrastructure. We treat privacy as a non-negotiable requirement, not a checkbox.

Absolutely. AssistYou’s AI analytics platform is built with privacy and compliance at its core. All conversations are anonymized and encrypted, allowing you to gain actionable insights while keeping sensitive data fully protected.

Our AI-powered conversation analytics — powered by ChatGPT-style intelligence — helps you identify patterns, uncover automation opportunities, and improve agent performance without exposing personal information.

This ensures your organization stays fully GDPR-compliant while benefiting from the power of secure Voice AI analytics to enhance customer experience and optimize support operations.

Yes — AssistYou provides full post-deployment support to ensure your Voice AI and AI customer service solution continues to perform at its best. Every client receives:

• Comprehensive training, so your team feels confident adopting and using the solution — a crucial step for smooth AI change management.

• Technical support, available for questions, fine-tuning, and ongoing maintenance.

• Continuous optimization, where we analyze real-world performance data to improve automation accuracy, call handling, and customer experience over time.

We’re not just a technology vendor — we’re a long-term AI partner dedicated to helping you grow, adapt, and maximize the value of your Voice AI investment.

AssistYou uses a modular, usage-based pricing model tailored to your business needs. The cost of our Voice AI and AI customer service solutions depends on factors such as call volume, feature set, and system integrations.

This flexible approach means you only pay for what you actually use — and you can easily scale up or down as your customer service needs evolve.

Whether you’re automating a few call flows or managing an entire AI-powered contact center, we’ll work with you to design a custom proposal that fits your goals and delivers measurable ROI.

We work mainly with mid-sized and large organisations that have high call volumes and frequent customer contact. Today, our strongest presence is in industries like:

• Insurance

• Telecom

• Government

• Mobility and logistics

But the truth is: any organisation that wants to reduce pressure on contact centres, improve customer experience, and gain data-driven insights can benefit.

Yes — your AssistYou Voice AI assistant can operate 24/7, ensuring continuous customer service availability even outside regular business hours. The system is fully configurable, allowing you to choose whether it’s live around the clock or only during peak contact center periods.

This flexibility means no more downtime for your customers, faster response times, and reduced pressure on your human agents. With always-on AI automation, you deliver a seamless customer experience (CX) day and night — improving satisfaction while optimizing team efficiency.

Not necessarily. We handle the heavy lifting. Your IT team only needs to step in when we connect to your internal systems or APIs. For everything else such as setup, configuration, testing, we take care of it. The goal is to make this as low-effort as possible for your organisation.

Yes. Every client works with a dedicated Customer Success Manager who:

• Guides you through implementation.

• Monitors performance after go-live.

• Provides data-driven recommendations for continuous improvement.

You’ll never be left wondering who to call, we’re always just one point of contact away.

All data is stored in European data centres that comply with ISO 27001:2023 & NEN 7510 standards. This ensures your data stays secure, private, and fully compliant with EU regulations.

Most customers see measurable improvements within weeks. AssistYou’s AI voice agents typically reduce response times by up to 50%, automate repetitive inquiries, and free up live agents for complex tasks — leading to higher satisfaction (CSAT) and lower operational costs.