Voice AI in customer service refers to the use of artificial intelligence to understand, process, and respond to customer calls using natural, conversational language. Unlike traditional IVR systems, Voice AI enables more human-like interactions, automates repetitive support tasks, and intelligently routes calls to the right place. This technology helps businesses improve response speed, accuracy, and overall customer experience. At AssistYou, we design Voice AI solutions specifically built for customer service teams to deliver seamless, efficient support.

At AssistYou, Voice AI for customer service is not just an add-on feature. It is our core expertise and the foundation of everything we build. Our team brings together years of experience in AI-driven voice technology, natural language understanding, and customer support automation to create solutions that sound natural and perform reliably at scale.

While many voicebot or CCaaS platforms still depend on basic menu systems, AssistYou designs intelligent Voice AI agents that hold genuine conversations, understand intent, manage complex tasks, and route calls seamlessly. This approach enhances customer experience and increases efficiency for support teams.

Every implementation is fully customized to fit your business goals. We do not use pre-set templates. Instead, our solutions evolve continuously through data-driven insights from our AI analytics platform, ensuring lasting performance improvements.

The result is a Voice AI assistant that helps reduce contact pressure, improves first-call resolution, and builds stronger customer trust while delivering measurable value from day one.

Agentic AI is a form of artificial intelligence that can take initiative on its own. Instead of only reacting to commands, it understands intent, makes decisions, and acts proactively to guide conversations toward a clear resolution.

Unlike traditional rule-based chatbots or scripted voice systems, Agentic AI adapts to each situation, manages tasks independently, and prevents repetitive loops that often frustrate customers.

At AssistYou, we apply Agentic AI to build Voice AI assistants that function like real customer service agents. They are intelligent, adaptable, and focused on achieving meaningful results. This approach goes beyond simple automation to deliver genuine resolutions and a more natural, human customer experience.

At AssistYou, we use Agentic AI to power our Voice AI customer service assistants. These intelligent AI agents do more than just respond to customers — they take action. They can recognize callers, understand intent, and perform real-time tasks such as verifying identities, answering questions, booking appointments, or connecting customers to the right department.

All interactions happen through natural, conversational language without relying on rigid menus or predefined scripts. This creates a seamless and human-like experience for every customer.

Our platform brings together advanced language models, business logic, and customer data integration to deliver personalized and efficient conversations that scale effortlessly. For AssistYou, Agentic AI is not a distant vision — it is already in action today, transforming customer experience and automating support operations across industries.

The AssistYou Digital Assistant is a Voice AI agent built to manage complete, natural conversations rather than just basic handovers or simple FAQ responses. It answers calls in real time, greets customers naturally, and identifies the reason for their call using advanced intent recognition.

Once it understands the customer’s intent, it takes meaningful action. It can verify identities, retrieve or update data from backend systems, complete tasks such as bookings, cancellations, or payments, and instantly connect callers with the right employee when needed.

The assistant can also move the conversation to other channels like WhatsApp or email if that provides a faster or more convenient experience. Throughout the interaction, it adapts dynamically to each customer without relying on fixed menus or scripts, ensuring a seamless and truly AI-powered customer experience.

At the end of every conversation, feedback is collected automatically. All calls are logged, transcribed, and categorized for analytics, giving your team valuable insights to improve service quality and enhance automation over time.

Yes, the AssistYou Voice AI Assistant supports multiple languages for seamless, AI-powered customer service. It’s fully available in Dutch and English by default, and additional languages can be added easily on request.

Because our solution uses flexible AI models and a modular architecture, expanding to a new language doesn’t mean rebuilding from scratch: it’s a fast, scalable extension of your existing setup.

For global organizations or businesses with multilingual customer support, this means you can serve customers across regions without losing natural language understanding, intent accuracy, or conversation quality.

Voice is our core focus, and the reason we’re leading in this space. We believe phone remains the most critical and complex customer contact channel, which is why we’ve invested years into getting voice automation right. That said, we’re not blind to the bigger picture. Our platform is designed with future-proof integrations in mind, and we’re already exploring capabilities for channels like chat and WhatsApp. So while today we focus on delivering world-class voice solutions, our roadmap ensures you can extend the experience across other digital channels when the time is right.

Speed and flexibility matter. That’s why we’ve streamlined our process:

• Proof of Concept (PoC): You can have a working assistant live within just a few weeks.

• Full rollout: This depends on complexity, integrations, and use cases, but our modular approach and agile way of working keep timelines short.

We don’t believe in endless projects. We aim to deliver value fast, then improve continuously with real data from day one.

Yes. AssistYou’s Voice AI platform is API-driven and fully modular, designed to integrate seamlessly with your existing CRM, telephony, and contact center systems. Whether you’re using Genesys, Five9, Puzzel, or a custom-built environment, our AI customer service solution connects easily and adapts to your infrastructure.

We also enable secure integrations with backend systems for authentication, data retrieval, ticket updates, and task automation, ensuring every AI-powered conversation delivers real results, not just scripted responses.

The result is a unified, intelligent AI customer service experience that streamlines operations, reduces manual workload, and enhances call center efficiency.

With the highest standards. AssistYou is fully GDPR-compliant and follows industry-leading security practices. All customer data is encrypted in transit and at rest, and we process everything on secure, certified infrastructure. We treat privacy as a non-negotiable requirement, not a checkbox.

Absolutely. AssistYou’s AI analytics platform is built with privacy and compliance at its core. All conversations are anonymized and encrypted, allowing you to gain actionable insights while keeping sensitive data fully protected.

Our AI-powered conversation analytics powered by ChatGPT-style intelligence helps you identify patterns, uncover automation opportunities, and improve agent performance without exposing personal information.

This ensures your organization stays fully GDPR-compliant while benefiting from the power of secure Voice AI analytics to enhance customer experience and optimize support operations.

Yes. AssistYou provides full post-deployment support to ensure your Voice AI and AI customer service solution continues to perform at its best. Every client receives:

• Comprehensive training, so your team feels confident adopting and using the solution, a crucial step for smooth AI change management.

• Technical support, available for questions, fine-tuning, and ongoing maintenance.

• Continuous optimization, where we analyze real-world performance data to improve automation accuracy, call handling, and customer experience over time.

We’re not just a technology vendor, we’re a long-term AI partner dedicated to helping you grow, adapt, and maximize the value of your Voice AI investment.

AssistYou uses a modular, usage-based pricing model tailored to your business needs. The cost of our Voice AI and AI customer service solutions depends on factors such as call volume, feature set, and system integrations.

This flexible approach means you only pay for what you actually use and you can easily scale up or down as your customer service needs evolve.

Whether you’re automating a few call flows or managing an entire AI-powered contact center, we’ll work with you to design a custom proposal that fits your goals and delivers measurable ROI.

We work mainly with mid-sized and large organisations that have high call volumes and frequent customer contact. Today, our strongest presence is in industries like:

• Insurance

• Telecom

• Government

• Mobility and logistics

But the truth is: any organisation that wants to reduce pressure on contact centres, improve customer experience, and gain data-driven insights can benefit.

Yes, your AssistYou Voice AI assistant can operate 24/7, ensuring continuous customer service availability even outside regular business hours. The system is fully configurable, allowing you to choose whether it’s live around the clock or only during peak contact center periods.

This flexibility means no more downtime for your customers, faster response times, and reduced pressure on your human agents. With always-on AI automation, you deliver a seamless customer experience (CX) day and night, improving satisfaction while optimizing team efficiency.

Not necessarily. We handle the heavy lifting. Your IT team only needs to step in when we connect to your internal systems or APIs. For everything else such as setup, configuration, testing, we take care of it. The goal is to make this as low-effort as possible for your organisation.

Yes. Every client works with a dedicated Customer Success Manager who:

• Guides you through implementation.

• Monitors performance after go-live.

• Provides data-driven recommendations for continuous improvement.

You’ll never be left wondering who to call, we’re always just one point of contact away.

All data is stored in European data centres that comply with ISO 27001:2023 & NEN 7510 standards. This ensures your data stays secure, private, and fully compliant with EU regulations.

Most companies begin seeing measurable results within just a few weeks. AssistYou’s AI voice agents significantly reduce response times, often by as much as half, while automating repetitive inquiries and freeing up human agents to focus on more complex customer needs. The outcome is higher customer satisfaction, improved efficiency, and noticeable reductions in operational costs.