FAQs
The FAQ feature allows our Digital Assistant to search through frequently asked questions and provide customers with precise answers. Let's delve into what this functionality is all about and how it can benefit both your customer service team and customers.
Instant Answers for a Smoother Customer Experience
FAQ is a smart feature of our Digital Assistant that enables swift searches through your FAQ database to provide customers with accurate answers to their inquiries. When customers contact customer service, our Digital Assistant quickly understands their questions and, by tapping into a wealth of knowledge, ensures they receive the information they need without delay.
Share your Knowledge Base, and let our team handle every technical and procedural detail, ensuring an impeccable user experience.
Turnkey Implementation
The FAQ functionality streamlines the resolution process by providing quick answers to common questions, reducing the time agents spend on repetitive inquiries.
Efficiency
Agents can focus on more complex issues, knowing that routine questions are efficiently handled by the Digital Assistant, improving overall productivity.
Agent Support
Digital Assistant in Practice
The Digital Assistant has the capability to manage bookings, provide updates on the estimated arrival time of taxis, and offer insights into the number of taxis a client has booked over the past month. Additionally, it can facilitate cancellation requests.
