Customer Feedback Survey
This powerful feature empowers your digital assistant to collect feedback from customers after a conversation, enabling your organization to thrive based on direct customer responses.
Enhancing Customer Satisfaction and Service Quality
The Customer Feedback Survey is a smart functionality of our Digital Assistant that automatically requests feedback from the customer after they have been assisted over the phone. It's an effective way to gather valuable information about the quality of your customer service and customer satisfaction. You can collect both qualitative or quantitative feedback in any of your preferred measures like NPS/CSAT/CES.
Motivation
Positive feedback can motivate your team and make them proud of their work. It gives them the recognition they deserve for delivering excellent service.
Feeling Heard
Customers feel valued and heard when their opinions are taken into account.
Performance Insights
Gain deep insights into the performance of your customer service team. Identify strengths and weaknesses and make data-driven decisions for improvements.
Digital Assistant in Practice
“Hi, welcome to Coolblue! In order to speak to the person best suited to assist you, you just need to tell us your reason for calling. Please describe in one or two phrases, how we may help you.”
