Digital Host
Give your customers a warm welcome and efficiently guide them to the right solution. Our Digital Assistant understands why your customers are calling and successfully guides them through the service process, resulting in satisfied customers and optimized customer service.
Welcome your Customers with our Digital Host
The Digital Host is a smart functionality of our Digital Assistant that greets your customers, asks them for their reason of calling, and then guides them through the most appropriate route. Explore how our Digital Host eliminates customer frustration, leaving you with delighted customers and a finely tuned customer service system.
Customers are personally greeted and receive relevant assistance, increasing their satisfaction.
Personalized Service
The Digital Host quickly guides customers to the right solution, reducing waiting time.
Efficient Problem Resolution
Multilingual
The Digital Host is able to accommodate any of your language needs as it is available in 80 different languages.
Digital Host in Practice
With the Digital Host in place, Coolblue enhances customer satisfaction by connecting customers directly to the right specialists. Average Handling Time (AHT) is reduced, specialists are better informed, and valuable insights into customer needs are gained in real-time, contributing to a more efficient and personalised service.
